Terms & Conditions

This website is operated by Elvet Group ("Company", "we", "us", or "our"). We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. By continuing to use this website after any changes are posted, you accept those changes.

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use this website. Certain products sold through this website are available exclusively to licensed healthcare professionals and authorized aesthetic practitioners.

Certain products available on this website are intended solely for licensed physicians, nurses, clinics, medical spas, and certified aesthetic practitioners. By placing an order, you represent and warrant that:

• You are legally authorized to purchase and use such products in your jurisdiction;
• You possess any licenses, permits, or certifications required by local laws;
• You will use the products only in accordance with applicable laws and manufacturer instructions.

We reserve the right to verify professional credentials and refuse or cancel any order if adequate verification cannot be obtained.

Products sold by Elvet Group are intended for professional use only. The information provided on this website is for informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. Certain products may not be approved by the U.S. Food and Drug Administration (FDA) or Health Canada for every intended use or in every jurisdiction. Customers are solely responsible for ensuring that products may legally be purchased, imported, and used in their country, state, province, or territory.

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct errors or inaccuracies;
• Modify product information without prior notice;
• Discontinue products at any time;
• Limit quantities available for purchase.

Product images are for illustrative purposes only and may vary from actual packaging.

Submission of an order does not constitute acceptance of that order.

After placing an order, you will receive an email confirming that your order has been received.

Orders become final only after:

• Payment has been received and verified;
• Professional credentials have been approved (when applicable);
• Product availability has been confirmed.

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

All prices displayed on the website are shown in the selected currency and may change without notice.

Applicable sales taxes, VAT, GST, HST, or other governmental charges may be added where required by law.

Customers are responsible for any customs duties, import taxes, brokerage fees, and governmental charges imposed by their country or region.

We accept the payment methods displayed during checkout, including bank transfers and other approved payment methods.

Orders will not be processed or shipped until payment has been successfully received and verified.

For bank transfers, products may be reserved only after payment confirmation.

Delivery times are estimates only and are not guaranteed.

Elvet Group is not responsible for delays caused by:

• Shipping carriers;
• Customs inspections;
• Government agencies;
• Weather conditions;
• Events beyond our reasonable control.

Risk of loss and title to products pass to the customer upon delivery to the shipping carrier.

Customers are solely responsible for ensuring compliance with all applicable import laws and regulations.

By placing an international order, you acknowledge that:

• Products may require import permits or professional licenses;
• Certain products may be restricted or prohibited in your jurisdiction;
• Elvet Group is not responsible for products delayed, seized, or refused by customs authorities.

No refunds will be issued for shipments rejected due to import restrictions or failure to comply with local regulations.

Certain products require controlled storage conditions.

Due to the nature of medical and aesthetic products, temperature-sensitive items cannot be returned once shipped except in cases of:

• Manufacturing defects;
• Shipping damage;
• Incorrect fulfillment.

Customers are responsible for properly storing products immediately upon delivery.

Because our products are medical and aesthetic products, we cannot accept returns of:

• Opened products;
• Used products;
• Products with damaged seals;
• Temperature-sensitive products.

Claims regarding damaged or incorrect items must be submitted within seven (7) calendar days after delivery.

Approved refunds will be issued using the original payment method whenever possible.

To the fullest extent permitted by applicable law, Elvet Group shall not be liable for:

• Improper storage or handling of products;
• Improper administration or use of products;
• Medical outcomes, complications, or adverse events;
• Loss of profits, business interruption, or indirect damages.

Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.

Nothing on this website constitutes medical advice or establishes a physician-patient relationship.

Healthcare professionals are solely responsible for determining the suitability and proper use of any product for their patients.

All website content, including text, graphics, logos, images, product descriptions, and software, is the property of Elvet Group and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

You are responsible for maintaining the confidentiality of your account information and password.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

Your use of this website is also governed by our Privacy Policy.

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction in which Elvet Group operates, without regard to conflict of law principles.

For customers located in the United States and Canada, mandatory consumer protection laws of the customer's state or province may also apply.

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page together with the revised effective date.

If you have any questions regarding these Terms & Conditions, please contact us: